Accenture Health Customer Relationship Management
Description
Professional services and solutions focused on improving patient experience and customer relationship management in healthcare settings, helping hospitals achieve superior patient satisfaction scores and financial performance
Market positioning
Leading global professional services company in healthcare transformation and patient experience improvement
Use cases
Hospitals, health systems, healthcare providers seeking to improve patient experience and financial performance
Features
Proven correlation between patient experience and financial performance
Extensive healthcare industry experience across 40+ industries
Large global delivery network with 373,000+ employees
Data-driven approach with 6 years of hospital margin analysis
Comprehensive strategy, consulting, digital, and technology services
Pros and cons
Based on: (AI summary)
Pros
- Proven correlation between patient experience and financial performance
- Extensive healthcare industry experience across 40+ industries
- Large global delivery network with 373,000+ employees
- Data-driven approach with 6 years of hospital margin analysis
- Comprehensive strategy, consulting, digital, and technology services
Cons
- High-cost professional services model
- May require significant organizational change management
- Focus on general patient experience rather than specialized spiritual care
- Large enterprise focus may not suit smaller healthcare facilities